Are you a travel consultant or tour operator? Is your client demanding something new and different in travel?
Over the past twenty years of producing travel programs for a wide variety of clients around the globe, there is one fact that has become brutally clear to me and that is the importance of having a good working relationship with a travel professional. Now more than ever, the presence of a "human being" in the equation is even more essential as you must have an advocate you can turn to when you need assistance that cannot be answered or solved with just the click of a mouse. Moreover there is just too much information available to the traveler today which is constantly changing and often very confusing. Savvy travelers are using the services of experts in order to create a unique and customized experience that is much more than just a cookie cutter program from a tour brochure.
I love the internet and the introduction of this platform in the travel booking process has had a profound impact on the way we procure travel. At the same time it has also weeded out many of the simple "order takers" in the industry and has elevated the importance of specialists in travel.
As a Japan destination specialist over the past 30 years, I have had the opportunity to develop wonderful working relationships with travel agents, tour operators, incentive houses and government officials. My consulting approach is plain and simple. From the outset I determine the needs of the the planner and execute a comprehensive development program which takes information and turns it into action. I determine the right partners on the ground and formally introduce the players necessary to make the travel project a reality. I use net/net pricing modules in my pricing worksheets which gives the planner the bottom line for all aspects of a traveling program.